You can delete your Stranex Go account at any time, right from the app. There are two ways:
From the app
- Open Stranex Go and sign in.
- Open Settings (in the tab bar, or from the More menu).
- Tap Your data → Delete account.
- Type your business name to confirm, then tap Delete account.
What happens next depends on your role:
- Team members — your account is deleted right away and you're signed out.
- Business owners — your account holds your whole business (customers, jobs, invoices, messages, phone numbers), so the app sends us a deletion request and signs you out. We email you to confirm we received it, delete your account and all of your business's data within 30 days, and email you again when it's done. If you want a copy of your data first, or change your mind, reply to that email before then.
By email
Email support@stranexsolutions.com from your account's email address with the subject “Account deletion request.” We'll verify it's you and follow the same timeline.
What gets deleted
- Your personal profile (name, email, phone, photo) and login credentials, and your access to the Service.
- For business owners, also the business and everything stored for it: customers and leads, jobs, quotes, invoices, photos, call logs and recordings, messages, settings, and the business's phone numbers.
What may be retained
- Shared business records. If you are a team member, records owned by the business you worked for (its customers, jobs, invoices, messages) belong to that business and stay with it.
- Legal/compliance records. We may retain limited information where required by law (e.g., tax, transaction, or anti-abuse records).
Backups are purged on a rolling schedule after deletion. See our Privacy Policy for details.