This Privacy Policy explains how Stranex Solutions ("Stranex," "we," "us") collects, uses, and protects information in connection with the Stranex Go mobile app and the Stranex client dashboard at client.stranexsolutions.com (together, the "Service").
The Service is not directed to children and we do not knowingly collect data from anyone under 16.
We do not sell your personal information, and we do not use it for cross-app advertising or tracking.
We share information with vetted providers only as needed to run the Service:
| Provider | Purpose |
|---|---|
| Google Firebase / Google Cloud | Authentication, database, hosting, cloud functions, push delivery |
| Google (Sign-In, Analytics, Calendar, Gmail) | Optional sign-in and integrations you connect |
| Twilio | SMS/text messaging and voice calls |
| Stripe / Square | Payment processing (where connected) |
| Plaid | Bank account connection (where connected) |
| Sentry | Crash and error reports (not linked to your identity) |
| AI providers (listed below) | AI-assisted features (where enabled) |
Each provider is bound by its own terms and processes data on our behalf. We may also disclose information if required by law or to protect rights and safety.
Some features send data to third-party AI services. Each one receives only what the feature needs to produce the result you asked for, and that content is used only to produce your result — not to train their models.
| Provider | Used for | What it receives |
|---|---|---|
| Google (Gemini API) | Drafting messages and emails, and other AI writing and summary features | Your prompt plus the details the feature uses, such as a customer's name, job or quote details, or the message thread you're replying to |
| Anthropic (Claude) | The AI assistant and finance assistant, receipt scanning, backup for drafting when Gemini is unavailable, and the language model behind the AI phone receptionist | Your question or prompt and the business records it needs (such as jobs, invoices, or expenses), receipt images you scan, and the live transcript of AI receptionist calls |
| Vapi | Running AI receptionist phone calls, and producing their recordings, transcripts, and summaries (where enabled) | Caller phone numbers, call audio, and the business details the receptionist uses to answer (services, hours, pricing, availability) |
| Deepgram | Speech-to-text for AI receptionist calls | Call audio |
| ElevenLabs | The AI receptionist's voice | The text the receptionist speaks |
| Apple | Voice dictation in the iPhone app | The audio you dictate, processed by Apple's speech recognition |
We retain account and business data for as long as your account is active. When an account is deleted, we delete or de-identify its data within 30 days, except where we must retain limited records to comply with law, resolve disputes, or enforce agreements. Backups are purged on a rolling schedule.
Data is encrypted in transit (TLS) and at rest. Access is controlled by per-business data isolation, role-based permissions, and authentication. Sensitive integration credentials are stored encrypted. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard safeguards.
We operate in the United States and may process data there. Where applicable, we use appropriate safeguards for international transfers.
We may update this policy from time to time. Material changes will be posted here with an updated effective date.
Questions or requests: support@stranexsolutions.com.